1. Introduction 

2. Acceptance 

3. Arbitration Notice 

5. Changes 

6. Accounts 

• Creating an Account. You can create an account with Shady Rays. To create an account, you will be required to submit your first name, last name, e-mail address and  two-factor authentication. To learn more about how we use this information, please see our Privacy Policy. It is a condition of your use of the Services that all information you provide through the Services is correct, current, complete, and free from any viruses, unlawful, or otherwise harmful information.  

• Account Confidentiality. You must treat your account username and two-factor authentication as confidential and must not disclose such information to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Services or portions of it using your username, two-factor authentication, or other related information. You agree to notify us immediately of any unauthorized access to or use of your user name or two-factor authentication or any other breach of security of such information. You also agree to ensure that you exit from your account at the end of each session on our Services. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your two-factor authentication or other personal information. 

• Disabling the Account. We have the right to disable any username, two-factor authentication, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you or any other user has violated any provision of these Terms & Conditions. 

• Keeping the Account Active. You must use your account to keep it active. This means you must sign in at least once in a twelve month period to keep your account, and associated Services, active, unless a longer period is provided under another agreement. We have the right to disable any account that is deemed to be inactive by us in our sole discretion. 

• Fraudulent Use. If we reasonably suspect that your account is at risk of being used by a third party fraudulently (for example, as a result of an account compromise), we may suspend your account until you can reclaim ownership. Based on the nature of the compromise, we may be required to disable access. We reserve the right to disable any account that is deemed to have been potentially or actively compromised in our sole discretion. 

• Account Ownership. You understand and acknowledge that you have no ownership rights in your account on the Services, and that if you cancel your account or your account is terminated, all information you have submitted as part of your account will be marked as deleted in and may be deleted from our systems. Information may be retained in our sole discretion.  

7. Trademark and Acceptable Use 

• Protected Materials. The Services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) (collectively, “Materials”) are owned by Shady Rays, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. 

• Marks. The trademarks, service marks, trade dress, trade names, and logos contained on the Services, including but not limited to the Shady Rays name and logo and other trademarks registered in the United States (collectively, “Marks”) are the sole property of Shady Rays. In addition, all page headers, custom graphics, and custom icons are Marks of Shady Rays.  

• Limited Use. These Terms & Conditions permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services, except as follows: 

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials. 

• You may store files that are automatically cached by your Web browser for display enhancement purposes. 

• You may print or download one copy of a reasonable number of pages of the Sites for your own personal, non-commercial use and not for further reproduction, publication, or distribution. 

• If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications. 

• Prohibited Uses. You must not: 

• Modify copies of any materials from our Services. 

• Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text. 

• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Sites. 

• Access or use for any commercial purposes any part of the Services or content contained therein.  

• Termination of Access. If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Services in breach of the Terms & Conditions, your right to use the Services will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Services or any content on the Services is transferred to you, and all rights not expressly granted are reserved by Shady Rays. Any use of the Services not expressly permitted by these Terms & Conditions is a breach of these Terms & Conditions and may violate copyright, trademark, and other laws. 

8. Notice of Copyright Infringement 

• Copyright Infringement Notice. Pursuant to the Digital Millennium Copyright Act (17 U.S.C. § 512), Shady Rays has implemented procedures for receiving written notification of claimed infringements. Shady Rays has also designated an agent to receive notices of claimed copyright infringement. If you believe in good faith that your copyright has been infringed, you may submit such a request to notices@shadyrays.com containing the following information: 

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; 

• A description of the copyrighted work that you claim has been infringed; 

• A description specifying the location on our website of the material that you claim is infringing; 

• Your email address and your mailing address and/or telephone number; 

• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and  

• A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.  

• Counter-Notice. If you believe that a notice of copyright infringement has been improperly submitted against you, you may submit a Counter-Notice, pursuant to the Digital Millennium Copyright Act, by sending a Counter-Notice to notices@shadyrays.com containing the following information: 

• Your physical or electronic signature; 

• Identification of the material removed or to which access has been disabled;  

• A statement under penalty of perjury that you have a good faith belief that removal or disablement of the material was a mistake or that the material was misidentified; 

• Your full name, your email address, and your mailing address.  

9. Prohibited Uses 

• You may use the Services only for lawful purposes and in accordance with these Terms & Conditions. You agree not to use the Services:  

• In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries). 

• In any way that violates US international trade laws (including, without limitation, any laws and regulations implementing US and international sanctions programs on individuals, entities, or persons in sanctioned countries). 

• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise. 

• To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation. 

• To impersonate or attempt to impersonate Shady Rays, a Shady Rays employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing). 

• To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm Shady Rays or users of the Services, or expose them to liability. 

• Additionally, you agree not to: 

• Use the Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Services, including their ability to engage in real time activities through the Services. 

• Use any robot, spider, or other automatic device, process, or means to access the Services for any purpose, including monitoring or copying any of the material available through the Services.  

• Use any manual process to monitor or copy any of the material on the Services, or for any other purpose not expressly authorized in these Terms & Conditions, without our prior written consent. 

• Use any device, software, or routine that interferes with the proper working of the Services.  

• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful. 

• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Services are stored, or any server, computer, or database connected to the Services. 

• Attack the Services via a denial-of-service attack or a distributed denial-of-service attack. 

• Otherwise attempt to interfere with the proper working of the Services. 

10. Refer-a-Friend Program 

11. Mobile / SMS Terms / E-Mail 

• Mobile Features / SMS Messaging. Some of the Services may, from time to time, have features that contain features for wireless device users (“Mobile Features”) and may allow you to opt-in to mobile services including SMS and/or MMS messaging programs (“SMS Messaging”). Your wireless provider may charge you for using Mobile Features or SMS Messaging, including fees related to the receipt of text messages or related to the transmission of data from your mobile device. 

• Additional Fees. In order to receive Mobile Features or utilize SMS Messaging, your wireless provider may require you to purchase additional services, and you may have to pay additional fees for those services. You agree that you understand, have knowledge of and accept the fees that your wireless provider may charge you and that Shady Rays is not charging you and is not responsible for those fees. 

• Consent / Autodialer. To the extent you sign up for any Mobile Features or SMS Messaging, you may agree to receive recurring text messages and you understand that we may use an autodialer or other sort of automated calling system to send marketing text messages to the mobile number you provided at the time of opting-in for any Mobile Features or SMS Messaging. Your consent to receive text messages is not required or not a condition to make purchase or use our services, including but not limited to any feature on our Website. Your wireless provider may apply message or data rates, which you know of and accept.  

• Opt-Out. You understand that the service may be a recurring message program. You may opt-out of receiving text messages by replying STOP to any message received or by changing your contact methods through the Services. 

• Updating Account. If you change or deactivate the phone number you provided to us upon sign up for any Mobile Features or SMS Messaging, you agree to update your account to ensure that any SMS messages intended for your receipt are not sent to any person who may acquire your phone number in the event your wireless provider reassigns your number. 

• E-Mail Communications. You may be asked to consent to receive certain e-mail communications from time to time. You understand that you may stop any such communications by following the opt-out procedures set forth in any such communications or sending an e-mail to notices@shadyrays.com.  

12. Monitoring and Enforcement; Termination 

• Take any action with respect to any use of our Services that we deem necessary or appropriate in our sole discretion, including if we believe that such use violates the Terms & Conditions, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Services or the public, or could create liability for Shady Rays. 

• Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services.  

• Terminate or suspend your access to all or part of the Services for any or no reason, including without limitation, any violation of these Terms & Conditions. 

13. Products and Services 

• Certain of our Products may have limited quantities and are subject to our Return Policy.  

• Shady Rays makes every effort to ensure that all information through the Services, including descriptions of our Products and listed prices, is accurate and correct at all times. However, mistakes do happen. We will try to resolve all errors in information on the Sites as soon as reasonably possible.  

• The colors of Products shown on our Sites will depend on many factors, including your display settings. 

• The actual sizes and shapes of Products may differ from how they appear on your screen. 

• We reserve the right, but are not obligated to limit the sales of our Products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.  

• We reserve the right to limit the quantities of any Services we offer.  

• All descriptions of Products or Product pricing are subject to change at any time without notice, and at our sole discretion. We further reserve the right to discontinue any Product at any time. Any offer for any Product or service made on the Sites is void where prohibited.  

• Pictures and images on the Sites are for illustration purposes only. For an accurate description of any Product and for details of what is included with any Product please refer to the corresponding written description. 

• We will do our best to arrange delivery of Products within a reasonable time of ordering and the ship date as set out in the shipping confirmation communication.  

• We reserve the right to adjust prices, Products, and offers at our discretion.  

14. Reliance on Information / Disclaimer of Accuracy of Information 

15. Prescription Disclaimer 

16. S|R Rewards PROGRAM TERMS 

• Purchases: Qualifying purchases made through your Account at shadyrays.com or at our participating retail locations may be deemed “Qualifying Purchases” and eligible for earning Points on the Qualifying Purchase subtotal (including purchases made through our Lost & Broken Replacement Program), excluding taxes and fees. The amount of Points you will receive per dollar spent depends on your Tier Level and can be found here. Qualifying Purchases will also determine your Tier Level (as defined and explained below). No partial Points will be awarded. Sponsor shall round down to the nearest whole number when determining Points for Qualifying Purchases. 

• $1 

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17. Privacy 

18. Links from the Website 

19. Disclaimer of Warranties 

20. Limitation on Liability 

21. Indemnification 

22. Force Majeure 

• Disputes. The terms of this Section shall apply to all Disputes between you and Shady Rays. For the purposes of this Section, “Dispute” shall mean any dispute, claim, controversy or action between you and Shady Rays, including but not limited to disputes concerning these Terms & Conditions, your use of the Services, and/or privacy or publicity rights, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation, ordinance, or any other legal or equitable basis. YOU AND SHADY RAYS AGREE THAT “DISPUTE” AS DEFINED IN THESE TERMS & CONDITIONS SHALL NOT INCLUDE ANY CLAIM OR CAUSE OF ACTION BY SHADY RAYS FOR (1) TRADE SECRET MISAPPROPRIATION; (2) PATENT INFRINGEMENT; (3) COPYRIGHT INFRINGEMENT OR MISUSE; AND/OR (4) TRADEMARK INFRINGEMENT OR DILUTION. 

• Opt-Out. You may opt-out of these arbitration procedures and the waiver of class and representative proceedings specified in these Terms & Conditions by sending a written letter to Shady Rays at notices@shadyrays.com within thirty (30) calendar days of your initial agreement to these Terms & Conditions (including your first use of the Services) that specifies: (1) your name; (2) your mailing address; (3) and your request to be excluded from the final, binding individual arbitration procedure and waiver of class and representative proceedings specified in this Section. In the event that you opt-out consistent with the procedures set forth above, all other terms of these Terms & Conditions shall continue to apply. 

• Binding Arbitration. You and Shady Rays agree: (1) to arbitrate all Disputes between you and Shady Rays pursuant to the provision of these Terms & Conditions; (2) these Terms & Conditions memorialize a transaction in interstate commerce; (3) the Federal Arbitration Act (9 U.S.C. § 1, et seq.) governs the interpretation and enforcement of this Section (notwithstanding the choice-of-law provision contained herein); and (4) this Section shall survive termination in these Terms & Conditions.  

• Dispute Notice. In the event of a Dispute, you or Shady Rays must first send to the other party a notice of the Dispute that shall include a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the Dispute, and the relief requested (the “Dispute Notice”). The Dispute Notice to Shady Rays must be addressed to notices@shadyrays.com (“Shady Rays Notice Address”). The Dispute Notice to you will be sent by certified mail to the most recent address we have on file or otherwise in our records for you, or via email if we do not have any such address on file. Within 60 calendar days upon either party receiving the Dispute Notice, the parties shall engage in a good faith informal dispute resolution conference, whether by phone, e-mail, or other channel as agreed between the parties. You and Shady Rays will work in good faith to schedule the informal conference at a mutually convenient time. If you are represented by counsel, your counsel may participate in the informal dispute resolution conference, but you shall also fully participate in such discussions. The arbitrator may dismiss any arbitration brought without first proceeding through the informal dispute resolution conference. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process required by this paragraph.  

• Mediation. In the event the parties cannot resolve the Dispute via the informal dispute resolution conference, the Dispute must first be submitted to non-binding mediation before a neutral third party before it may proceed to arbitration. Selecting the mediator, the appropriate terms for mediation (including costs), and a date for mediation shall be negotiated in good faith between the parties. The administrative fees associated with mediation shall be negotiated between the parties, but you will not be required to pay any such fees that exceed those fees you would be required to pay if proceeding in a court of law. Such fees also will not include attorneys’ fees and costs, if any, unless awarded during mediation. If the parties cannot agree to appropriate terms concerning mediation, the parties shall be entitled to proceed with an arbitration proceeding pursuant to this Section. The arbitrator may dismiss any arbitration brought without first proceeding through the informal dispute resolution conference. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the informal dispute resolution process required by this paragraph.  

• Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small claims court of your state, municipality, province or territory if the action is within that court’s jurisdiction and is pending only in that court. 

• CLASS ACTION WAIVER. YOU AGREE THAT YOU MAY BRING DISPUTES AGAINST SHADY RAYS IN AN INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE CLASS ACTIONS.  

• MASS ACTION WAIVER. You and Shady Rays agree that any Dispute between you shall be resolved only in an individual arbitration pursuant to this Section. You and Shady Rays expressly waive the right to have any dispute, claim, or controversy brought, heard, administered, resolved, or arbitrated as a Mass Action, as defined below, and neither an arbitrator nor an arbitration provider shall have any authority to hear, arbitrate, or administer any Mass Action to award relief to anyone but the individual in arbitration, unless otherwise provided in this Section. 

• Special Master Appointment. In the event there is a dispute concerning the Mass Action Waiver, the parties agree to resolve such dispute before a Special Master appointed by the arbitration provider and agreed to between the parties. The Special Master shall have authority to resolve disputes concerning: (i) filing fees owed with respect to any Mass Action; (ii) any dispute regarding whether this arbitration agreement has been followed; (iv) whether claimants are barred from proceeding with a Mass Action; (v) any dispute relating to the representation of the same claimant by multiple law firms; (vi) any dispute regarding discovery common to all claims; and (vii) any disputes regarding legal or factual issues common to all claims. If the Special Master determines you violated the Mass Action Waiver, either party shall have the opportunity to opt-out of arbitration within 30 days of the arbitrator’s decision. You may opt-out of arbitration by providing a written notice to notices@shadyrays.com. Shady Rays may opt-out of arbitration by sending written notice of its intention to the arbitration provider and to you or your attorney, agent, or representative. For the avoidance of doubt, the ability to opt-out of arbitration at this stage in the proceedings only applies if the arbitrator or panel of arbitrators determines that you have violated the Mass Action Waiver. If the parties proceed with arbitration, the parties agree to the batching procedures below. 

• Batching. After proceedings before the Special Master have concluded, and to the extent any Mass Actions are permitted to proceed, the parties agree that Mass Actions will be batched into groups of no more than 200 demands per batch by state of residence (with any remaining demands batched into a single group). The parties shall inform the arbitrator of the batches and their composition within 14 calendar days of the conclusion of proceedings before the Special Master. The arbitrator provider shall treat each batch of claims as one case, with each case having one demand for arbitration, one appointed arbitrator, and one set of administrative documents and filing fees per batch. The parties shall randomly assign sequential numbers to each batch, and only one batch shall proceed to arbitration at a time in the order of the random sequential numbers. A separate arbitrator will be appointed to, and administrative and filings fees assessed for, each batch as the batch proceeds to arbitration.  

• Arbitration Procedure. If a party elects to commence arbitration, the arbitration shall be administered by the American Arbitration Association (“AAA”) and be governed by the AAA Commercial Arbitration Rules  and Mediation Procedures (“AAA Commercial Rules”), and other applicable rules, including the AAA Consumer Arbitration Rules (“AAA Consumer Rules”), as modified by these Terms & Conditions. The AAA Commercial Rules and AAA Consumer Rules are available at adr.org. If there is a conflict between the AAA Commercial Rules and AAA Consumer Rules and the rules set forth in these Terms & Conditions, the rules set forth in these Terms & Conditions shall govern. All Disputes shall be resolved by a single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the selection of the arbitrator. The arbitrator is bound by the terms of these Terms & Conditions. The arbitrator, and not any federal, state, provincial, territorial or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these Terms & Conditions, including, but not limited to, any claim that all or any part of these Terms & Conditions is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction.  

• Hearing Format. Unless otherwise agreed, the arbitration shall take place in the State of Kentucky, but may proceed telephonically in the event the total amount of the claim does not exceed $2,500 U.S. dollars (if the claimant so chooses). In all hearing formats, the arbitrator shall issue a written decision that explains the essential findings and conclusions on which an award, in any, is based. During the arbitration, the amount of any settlement offer made by Shady Rays or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Shady Rays is entitled. The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during the arbitration. 

• Arbitration Fees. The arbitration fees are governed by AAA’s Commercial Arbitration Rules and Mediation Procedures Administrative Fee Schedule (“Commercial Fee Schedule”) or Consumer Arbitration Rules Costs of Arbitration (“Consumer Fee Schedule”), as applicable, and as modified by these Terms & Conditions. AAA’s Commercial Fee Schedule and Consumer Fee Schedule are available at adr.org. You agree that if you initiate the arbitration, you will pay your filing fee. You shall not be required to pay a filing fee that exceeds any amounts you would otherwise be required to pay by applicable law when filing a claim in a court of relevant jurisdiction. You are responsible for all additional costs that you incur in the arbitration, including without limitation, fees for attorneys or expert witnesses.  

• Arbitrator’s Authority. All issues of arbitrability shall be reserved to the arbitrator. The arbitrator may award relief, including but not limited to monetary, declaratory, injunctive or other equitable relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief. The decision of the arbitrator shall be in writing and shall briefly set forth the essential findings of fact and legal analysis. A judgment to enforce the award may be entered by a court of competent jurisdiction, however, any award that has been satisfied may not be filed or entered into court.  

• Binding Authority / Confidentiality. The parties agree that that they are each waiving their right to a trial by jury to the maximum extent permitted by law, and that the arbitrator’s award shall be final and binding unless the parties otherwise agree in writing. All arbitration proceedings will be confidential and closed to the public and any parties other than you and Shady Rays.   

• Amendments to this Section. Notwithstanding any provision in these Terms & Conditions to the contrary, you and Shady Rays agree that if Shady Rays makes any material amendments to the dispute resolution procedure and class action waiver provisions in these Terms & Conditions, Shady Rays will notify you and you will have thirty (30) calendar days from the date of notice to affirmatively opt-out of any such amendments by sending a written letter to the Shady Rays Notice Address that specifies: (1) your name; (2) your mailing address; and (3) your request to opt-out of such amendments. If you affirmatively opt-out of any future amendments, you are agreeing that you will arbitrate any Dispute between us in accordance with the language of this Section as stated in these Terms & Conditions, without any of the proposed amendments governing. If you do not affirmatively opt-out of any future amendments, you will be deemed to have consented to any such future amendments.  

• Severability. If any provision in this Section is found to be unenforceable, that provision shall be severed with the remainder of these Terms & Conditions remaining in full force and effect. The foregoing shall not apply to the prohibition against class or representative actions; if the prohibition against class or representative actions is found to be unenforceable, this entire Section shall be null and void. The terms of this Section shall otherwise survive any termination of these Terms & Conditions. 

• Exclusive Venue For Other Controversies. Shady Rays and you agree that any controversy excluded from the dispute resolution procedure and class action waiver provisions in this Section (other than an individual action filed in small claims court) shall be filed only in the courts located within the State of Kentucky and each party hereby irrevocably and unconditionally consents and submits to the exclusive jurisdiction of such courts for any such . 

24. California Consumer Notice 

26. Waiver and Severability 

27. Entire Agreement 

28. Contact Us 

29. Refund Policy 

30. Courier Specific Delivery Errors 

31.  Product Discount Application 

32. Additional Policies