The policy below applies to all products except for prescription for US orders:
US Returns for Refund - Entirely Free both ways:
Within 30 days of purchase, we are happy to provide a full refund - and, we will pay shipping to return all products that are returned or exchanged (US only). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it.
To complete your return, e-mail your name, order number, and items to be returned to firstname.lastname@example.org. We will provide you with an address to ship product back to and a pre-paid shipping label. Once your return is received and inspected, we will refund your entire payment provided that it is in the same condition that you received it.
US Exchanges - Entirely Free both ways:
We understand that you might want to swap out new shades for another style/color. No worries - we will pay for all shipping back and forth to make sure that you get the perfect pair. Just reach out to our team at email@example.com and we'll make it easy to exchange any pair. The only rule is that it has to be done within the first 30 days of receiving your shades as mentioned above. There are no stated limits to how many pairs you can try per order and our goal is to provide you with the best pair possible, however we do reserve the right at any time during the exchange process to cancel the order for any reason. If that is done, you will receive a full refund and will be required to return (at our cost) any pair in your possession.
International Returns and Exchanges: the process above applies to all International orders however we do charge a $9 return/exchange fee for International orders. We will send you a pre-paid shipping label when applicable to return your shades and once we receive it we will provide a full refund less the cost of the return/exchange fee.
Bottom line - we want you to love our shades and we look forward to helping you!