Protection Programs

How Does the LOST & BROKEN Replacement Program Work?

Shady Rays’ Lost & Broken Replacement Program covers the replacement of eligible damaged or lost products. Eligible products are set forth in Section II (“What Items Does The Program Cover?”) below. The program coverage continues for two years from the date of purchase if purchased on or after January 1, 2023. Items purchased prior to January 1, 2023, do not have a two-year limitation, subject to the other terms and conditions herein.

You may request a replacement product by submitting a request via Shady Rays’ Lost & Broken Replacement Program website: protect.shadyrays.com.

Proof of purchase may be required to make a replacement request. You may also be required to provide photographs of the damage to your item.

A processing fee is required for all replacements. These processing fees and related terms and conditions are subject to change at Shady Rays’ discretion. The current processing fees at the time you submit your item for replacement will apply regardless of the date you purchased your item.

The schedule below contains the current processing fee that applies to U.S. customers for each lost or broken replacement, and excludes all prescription products (see Prescription Policies for prescription-related coverage). International processing fees can be found here. The specific processing fee you are charged is based on:

1. The country shipping address for the replacement item.

2. The product type. Higher processing fees apply for all Snow Goggle frames, SR Fish sunglasses, SR Golf sunglasses and all other Colorush products as noted in the chart below.

   Processing Fee Tier	Included Products	U.S. Processing Fee (Domestic Replacements)
   Standard	Original lens sunglasses Pro lens sunglasses Snow lens (broken only)	$14.89
   Premium	Colorush lens sunglasses SR Fish sunglasses SR Golf sunglasses Snow goggle frame (broken only)	$22.89

What Items Does the Program Cover?

This Program covers replacement for the following products if damaged:

• Sunglasses
• Sunglass readers
• Snow goggles
• Snow goggle lenses
• React frames and lenses
• Green Wolf sunglasses

This Program also covers the following products if lost:

• Sunglasses
• Sunglass readers
• React frames and lenses

You must purchase a covered product from ShadyRays.com, Shady Rays official Amazon listings, or other Shady Rays authorized retailers or partners to be eligible for replacement in this Program.

What Items Are Not Covered by the Program?

This Program does not cover the following products:

• Lost or broken Final Sale or Outlet eyewear
• Lost or broken prescription eyewear (see Prescription Policies for prescription-related coverage)
• Lost snow goggles
• Lost snow goggle lenses
• Lost or broken blue light glasses
• Other products we sell or provide (including, without limitation, apparel, accessories, mystery pairs, or complimentary products received through promotional activity)
• Items purchased from re-sellers or unauthorized retailers are not covered by the Program.

This Program also does not cover any damage or loss of any eyewear more than two years after purchase for purchases made on January 1, 2023, or later.

Are There Limits to the Number of Replacements Under the Program?

Yes. You may only obtain two replacements of the same purchased item within your two-year protection window, so long as supplies are available. Should your item's style be sold out or discontinued within the two-year window, Shady Rays will provide an alternative item of comparable or reasonably equivalent style.

WHAT DOES THIS WARRANTY COVER?

This Limited Craftmanship Warranty (“Warranty”) covers any defects in materials or craftsmanship of eligible Shady Rays products only (“Covered Item(s)”).

Covered Items include:

• Sunglasses
• Blue light glasses
• Snow goggles
• React frame and lenses
• Prescription eyewear frames
• All accessories and wearables
• All snow goggle related items (including straps)

You must purchase a Covered Item from ShadyRays.com, Shady Rays official Amazon listings, or a Shady Rays authorized retailer or partner to be eligible for this Warranty.

WHAT DOES THIS WARRANTY NOT COVER?

This Warranty does not cover:

• Lost or stolen eyewear
• Prescription lenses
• Damage caused by normal wear and tear
• Damage caused by anything other than defects in material or craftsmanship
• Items purchased from re-sellers or unauthorized retailers

Consequential and incidental damages are not recoverable under this Warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

HOW LONG DOES THE COVERAGE LAST?

This Warranty lasts for a period of two (2) years from the date you purchased the Covered Item except for coverage regarding lens scratches and mirror tint / anti-reflective coating degradation, which will last for a period of one (1) year from the date you purchased the Covered Item.

Our prior limited lifetime warranty will be honored for customers who purchased Covered Items on or before February 1, 2026.

For products purchased in California: Warranties on products purchased on or after July 1, 2023, will commence on the date of delivery or receipt of the product (not date of purchase).

HOW DO YOU SUBMIT A WARRANTY CLAIM?

To be eligible for replacement of your Covered Item(s) under this Warranty, you must submit a claim via the Warranty claim process on the Shady Rays website at protect.shadyrays.com. If you purchased your Covered Item(s) from a Shady Rays authorized retailer or partner, proof of purchase may be required to submit a claim. For California residents, proof of delivery may be required. You may also be required to provide photographs of the claimed damage to your item.

WHAT WILL SHADY RAYS DO?

Shady Rays will evaluate your submitted Warranty claim. If Shady Rays determines that the damage to your Covered Item(s) is caused by a defect in materials or craftsmanship, Shady Rays will replace your item, at no cost to you, with the same style and color, provided supplies are available. If your item’s style is sold out or has been discontinued, you will be offered another item of similar or reasonably equivalent style as identified by Shady Rays.

No shipping and handling, or processing fees are required to submit or for Shady Rays to fulfill your Warranty claim.

HOW DOES STATE LAW APPLY?

This Warranty gives you specific legal rights. You may also have other rights which vary from state to state.

TWO-YEAR BROKEN PRESCRIPTION REPLACEMENT PROGRAM

What Items Does the Program Cover?

The Two-Year Broken Prescription Replacement Program covers damage to frames or lenses of prescription sunglasses or eyeglasses purchased from ShadyRays.com. This coverage is valid for two years from date of purchase.

What Items Are Not Covered by the Program?

The Two-Year Broken Prescription Replacement Program does not cover:

• Lenses or frames damaged more than two years after date of purchase
• Loss of prescription eyewear
• Damage to or loss of non-prescription shades, sunglass readers, non-prescription blue light glasses, snow goggles, or React lenses and frames
• Other items we sell or provide (including without limitation, apparel, accessories, mystery pairs, or complimentary products received through promotional activity)
• Lenses purchased from websites or sellers other than ShadyRays.com

Are There Limits to the Number of Replacements Under the Program?

Yes. You may obtain one prescription lens replacement and two prescription frames replacements within two years of the date of purchase, so long as supplies are available. Items will be replaced with the same style and color, provided supplies are available. If your item’s style or color is sold out or has been discontinued within your two-year window, you will be offered another item of similar or reasonably equivalent style as identified by Shady Rays.

How Does the Replacement Program Work?

If your prescription eyewear becomes damaged for any reason at all within your two-year window, you may request a new pair by submitting a request via the Prescription Eyewear Replacement Program online process on the Shady Rays website at protect.shadyrays.com.

A valid, up-to-date prescription is required for your replacement prescription eyewear. Proof of purchase may be required to make a Replacement Request. You may also be required to provide photographs of the damage to your item.

If you are replacing only broken frames (i.e., there is no damage to your prescription lenses), you can either send in the lenses to be placed into the replacement frames by Shady Rays, or you may choose to have the replacement frames sent to you for your local optometrist to insert. If you choose to send your lenses to Shady Rays, do not send your lenses until you have completed the online Replacement Request and been provided a pre-paid return label from an Optical Team Member.

A processing fee is required for each Prescription Eyewear Replacement. These processing fees and terms are subject to change at Shady Rays’ discretion. The current processing fees at the time you submit your item for replacement will apply regardless of the date you purchased your item. The processing fee that applies for each replacement is based on whether the Prescription Eyewear Replacement is for broken frames only.

Prescription Eyewear Replacement Type	Processing Fee
Broken Frames Only	$15.89
All Other Prescription Eyewear Replacements	$53.89

ONE-YEAR PRESCRIPTION EYEWEAR SCRATCH PROTECTION

What Items Does Scratch Protection Cover?

Shady Rays will repair scratched lenses on prescription eyewear purchased from ShadyRays.com, without charge, one time within one year after purchase.

What Is Not Covered by Scratch Protection?

Scratch Protection does not cover damage to or loss of:

• Non-prescription shades
• Sunglass readers
• Non-prescription blue light glasses, snow goggles, or React lenses and frames
• Other products we sell (including, without limitation, apparel, accessories, mystery pairs, or complimentary products received through promotional activity)
• Items purchased from websites or sellers other than ShadyRays.com
• Items lost or damaged more than one year after purchase are not covered by this Program

Replacement requests for scratched prescription lenses after one replacement, or any other loss or damage to your prescription eyewear, are subject to the processing fees and terms and conditions of the Two-Year Prescription Broken Replacement Program.

Are There Limits to the Number of REPAIRS Under the Program?

Yes. For scratched lenses, you may only obtain one repair (which may be subject to replacement of the same purchased item) within one year of the date of purchase, so long as supplies are available. Items will be replaced with the same style and color, provided supplies are available. If your item’s style is sold out or has been discontinued, you will be offered another item of similar or reasonably equivalent style as identified by Shady Rays.

How Does the Scratch Protection Program Work?

If your prescription eyewear lenses become scratched, you may request a repair by submitting a request via the Prescription Eyewear Scratch Protection Program online process on the Shady Rays website at protect.shadyrays.com.

Proof of purchase may be required to make a Repair Request. You may also be required to provide photographs of the damage to your item.

Before sending your lenses to Shady Rays, please make sure you have completed the online Replacement Request and have been provided a pre-paid return label from an Optical Team Member

How Can I Process a REPAIR REQUEST Under This Prescription Broken Protection Program?

You may initiate a repair request through our online website located here.