Official Live Hard Warranty
Our number one goal is to have your back better than any other brand, not just when you purchase but as long as you need us after. When you buy from us, we consider you to be part of Team Shady Rays and we want to make sure that you can live worry free in you new shades. Period.
E-mail Team@ShadyRays.com to request a new pair under our warranty. Include the name from your order along with the style/color of the pair affected, and we'll get a replacement going for you.
ALL products we sell include the full protection below. Here are the details:
Lifetime Craftsmanship Warranty
If your shades ever have an issue that is our fault such as a manufacturing defect or problem that should not occur with normal use, we will replace your pair at ABSOLUTELY NO COST to you FOR LIFE. If this happens, we will send you a pre-paid shipping label if we need the broken pair back and send a new pair to you.
There are no limits to how many times a pair can be replaced under this warranty because we will continue to work with you to make any issue right.
Free Replacements if Lost or Broken
Separate and in addition to the craftsmanship warranty above, we want to cover EVERYTHING that might happen to your shades - which is why we offer replacements if Lost or Broken for any reason, - literally, ANY. And we've heard it all...
We've got you with up to 2 replacements per pair purchased. Replacements can be made for the same style/color only if supplies exist. If the style you request is sold out, you will have the option to be placed on pre-order for that style if it will be returning or choose a different style within the same series at the same or lower price point.
Shipping and Handling for each replacement costs $7.49 per pair replaced for every pair that is less than $65. All pairs priced over $65 such as the Aviator Elites require an additional $10 fulfillment fee making each replacement $17.49 for those styles. That additional fee is to help offset the high cost of producing our ultra-premium styles that are made from exceptionally high-end materials.
To request a replacement, you just need to email us your name from the order and the style/color of the pair you would like to replace and we will provide you with a link to pay for the Shipping and Handling of your replacement. Once you pay, we will ship your replacement to you and you're back in business.
"The Fine Print" - For our protection in managing such a strong warranty program, we have to include these necessary terms: qualification for this coverage is at Shady Rays sole discretion and may require pictures and/or the actual sunglasses to review and approve for a new pair. Shady Rays reserves the right to deny any request for warranty coverage or recommend different course of action as necessary.
^^ Woah, that sounded aggressive. Aside from lawyer speak, just know we'll do everything we can to have your back.